Egyszerűsítse az ügyfélszolgálati és támogatási műveleteket az OTRS segítségével. Platformunk testreszabható megoldásokat kínál az üzleti egységek széles köre számára, az IT-től a HR-ig. Az olyan funkciókkal, mint a jegykezelés, automatizálás és jelentéskészítés, az OTRS segítheti szervezetét abban, hogy kivételes szolgáltatást nyújtson minden ügyfélnek.
Hírek (angolul)
10 best practices for successful service management
The services that companies provide to their customers contribute directly to their reputation and long-term economic stability. It is not just about running a …
Customer service management: background, advantages, functions
Customers expect, demand and deserve excellent service. Companies must recognize that the quality of service delivery is a decisive factor for their success. After …
Automated customer service: advantages, best practices, examples
Customer service is an important success factor for companies. After all, the image that a customer has of a company manifests itself above all …
DORA: How cyber security works in the financial sector
Cybersecurity is everyone's business, especially in the financial markets. The European Commission has now introduced a comprehensive security framework for these with the DORA …
Task management: definition, examples, methods, software
Everything in a professional context revolves around tasks. This makes it all the more important to organize them sensibly and purposefully. In order to …
10 ITSM Best Practices – Delivery Service More Successfully
Best practices in ITSM are proven methods that ensure the efficient provision and management of IT services. They serve to optimize processes, increase service …
