Simplifique las operaciones de soporte y servicio al cliente con OTRS. Nuestra plataforma ofrece soluciones personalizables para una amplia gama de unidades de negocio, desde TI hasta RRHH. Con funciones como administración de tickets, automatización y generación de informes, OTRS puede ayudar a su organización a brindar un servicio excepcional a todos los clientes.
Noticias (en inglés)
10 best practices for successful service management
The services that companies provide to their customers contribute directly to their reputation and long-term economic stability. It is not just about running a …
Customer service management: background, advantages, functions
Customers expect, demand and deserve excellent service. Companies must recognize that the quality of service delivery is a decisive factor for their success. After …
Automated customer service: advantages, best practices, examples
Customer service is an important success factor for companies. After all, the image that a customer has of a company manifests itself above all …
DORA: How cyber security works in the financial sector
Cybersecurity is everyone's business, especially in the financial markets. The European Commission has now introduced a comprehensive security framework for these with the DORA …
Task management: definition, examples, methods, software
Everything in a professional context revolves around tasks. This makes it all the more important to organize them sensibly and purposefully. In order to …
10 ITSM Best Practices – Delivery Service More Successfully
Best practices in ITSM are proven methods that ensure the efficient provision and management of IT services. They serve to optimize processes, increase service …
