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OTRS is now part of Easyvista. Stronger together!

极速结果快速查询-全国数据记录-官网历史查询结果 Create processes &
workflows with OTRS

that drive teams forward.
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Workflows to drive ROI throughout the enterprises. OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process (中国区）极速168赛车体彩赛果查询官网 OTRS software solutions are the perfect choice for companies of any size.
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OTRS
Customer Service & Support
Customer Service & Support
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Cyber Defense & Security Incidents – STORM
HR Management
HR Management
hr management
Office Management
Der neue Gartner® Market Guide 2025 für ITSM-Plattformen
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ITSM - IT-Service-Management IT Service Management
IT Service Management
OTRS for IT Service Management Support for Support. Support for your IT department with automated, compliant...
ITSMore
than Just Support.
It’s a Solution.
Benefit from OTRS.
ITSManagement
for Better Business.
ITSM with OTRS.
ITSMy Decision
to Empower My Team.
OTRS for My ITSM.

极速168赛车体彩赛果查询官网|最准赛车官方预测 Use Cases

Simplify customer service and support operations with OTRS. Our platform offers customizable solutions for a wide range of business units, from IT to HR. With features like ticket management, automation, and reporting, OTRS can help your organization provide exceptional service to all customers.

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Service Management
Security Management
Task Management
Asset Management
Technology Management
Knowledge Management
Vulnerability Management mit STORM powered by OTRS
Vulnerability Management
Ticketsystem – Leitfaden und 5 Tipps zur Implementierung
Ticketing System
Security Incident Management
Security Incident Management
Knowledge-Management-Customer-Service-Featured-Image
Knowledge Management in Customer Service
Mit IT Service Management (ITSM) Software arbeitet Ihr Unternehmen effizienter, Mitarbeiter sind motivierter und Kunden zufriedener
ITSM – IT Service Management
ITIL Prozesse (Processes)
ITIL® Processes
Issue Tracking
Issue Tracking System
ISO 27001 - Information security management, word cloud concept 9
ISO 27001 Certification
isms iso iec 27001
ISMS
Helpdesk – Ziele, Funktionen und Implementierung
Help Desk
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Enterprise Service Management
Device Management
Device Management
Customer Service Software für bestes Kundenmanagement
Customer Service Software
Corporate security - simplified with OTRS. Automate response processes. Speed up resolution of any security event. Read about 极速赛车官方网开奖历史查询结果 OTRS solutions.
Corporate Security
CMDB in OTRS: Configuration Management Database Software (CMDB). Optimize the IT Infrastructure, Services and Asset Management
CMDB
Business Process Management Software (BPMS) by OTRS defines & automates processes.
BPMS – Business Process Management Software
Want to try OTRS for free?
Let us know, and we’ll set up a trial instance for you. Start now.
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Bilfinger
Gobierno de Aragón
Porsche
congstar
Livit
Adamo
TUI Cruises
Bavaria Yachts
Wortmann AG
Cherry
Radeberger Gruppe
Sodexo
JAKO
Zoll
Olympus
Helmholtz Zentrum München
RegionalMedien Austria
Government of Canada
Mitel
SchwörerHaus
Kreisverwaltung Heinsberg
Silkes Weinkeller
Landtag Nordrhein-Westfalen
Tigloo
Leschaco
Ehrmann
VRN
Umweltbundesamt
Deutsche Bahn
Szene.Media
Heinrich-Heine-Universität Düsseldorf
Jungheinrich
Bundesministerium für Gesundheit (BMG)
Edeka
BASF
Salomon
Migros
Lufthansa
OEDIV
TUM Technische Universität München
Marquardt
LDBV
weishaupt
Generali
Stadt Koblenz
F2A
Bike24
Philips
Ericsson
Euronics
Philip Morris International (PMI)
PayPal
Kreis Viersen
T-Systems
Josera
Gobierno de Canarias
Otto
Mitsubishi Electric
Thüringer Landesrechenzentrum
wpd GmbH
Helios Kliniken
HARIBO
minimax
Bosch
Airbus
Münchner Wohnen

全国168一分钟极速赛车体彩官网直播赛果记录 News

168网官方预测结果数据,75秒极速赛车168网官方号码查询+网站记录,168一分钟赛车体彩计划精准 OTRSmag – Recent Posts

10 best practices for successful service management

The services that companies provide to their customers contribute directly to their reputation and long-term economic stability. It is not just about running a …

Customer service management: background, advantages, functions

Customers expect, demand and deserve excellent service. Companies must recognize that the quality of service delivery is a decisive factor for their success. After …

Automated customer service: advantages, best practices, examples

Customer service is an important success factor for companies. After all, the image that a customer has of a company manifests itself above all …

DORA: How cyber security works in the financial sector

Cybersecurity is everyone's business, especially in the financial markets. The European Commission has now introduced a comprehensive security framework for these with the DORA …

Task management: definition, examples, methods, software

Everything in a professional context revolves around tasks. This makes it all the more important to organize them sensibly and purposefully. In order to …

10 ITSM Best Practices – Delivery Service More Successfully

Best practices in ITSM are proven methods that ensure the efficient provision and management of IT services. They serve to optimize processes, increase service …

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Aglea
Aglea is a security consultancy that is specifically focused on helping other businesses with SAP Security and Governance. The company is located in Italy and has customers worldwide.
Success Story
The challenge
Aglea had been using mailboxes to handle incoming customer requests. This caused compliance concerns, a lack of traceability and operational challenges between agents.
3.000+ tickets per month
34 agents
The solution
Aglea implemented managed OTRS to align with ISO 27001 standards.
SolutionIT Service ManagementCustomer Service & Support
SIEVERS-GROUP
Success Story
The challenge
Continuous improvement is the credo of the SIEVERS-GROUP: support should be more efficient and of a higher quality for customers. It also strives to optimize the services and products provided. In order to be able to control these factors in a targeted manner, the relevant KPIs (key performance indicators) first had to be made visible and measurable.
1.200 tickets per month
90 agents
The solution
This has now been achieved. “With the help of OTRS, we were able to model and implement standardized processes for ticket processing throughout the company,” reports Henrik Kindt. This results in two key advantages: First, thanks to OTRS, it is possible to communicate with customers much more transparently and efficiently. Secondly, by measuring relevant KPIs, the SIEVERS-GROUP is able to monitor its service quality in a targeted manner and improve it immediately if necessary.
SolutionIT Service Management
DLRG
With OTRS as our central helpdesk solution, we can respond quickly to inquiries and offer our volunteers a first-class service.
Success Story
The challenge
The DLRG teams are spread across Germany. They need fast IT service and use a variety of hardware.
2,000 tickets per month
126 agents
The solution
With OTRS as a central software solution, those responsible can improve IT service delivery through excellent organization and quick request processing.
SolutionIT Service Management
H. Gautzsch Group
The customization options were important in our decision for OTRS. The price-performance ratio then tipped the scales.
Success Story
The Challenge
Sales teams did not have a sufficient overview of customer inquiries and processes, sometimes duplicating work.
7000 tickets per month
30 agents
The Solution
OTRS provides an organized overview of all processes and their processing status, and it has noticeably increased efficiency.
SolutionCustomer Service & SupportIT Service Management
ALPHA COM
Optimally structured communication and efficient support for greater customer and employee satisfaction at ALPHA COM Deutschland GmbH with OTRS
Success Story
The Challenge
The ITSM solution used until 2017 was technologically insufficient as a support solution. It lacked transparency, led to communication outside the tool, and employees who were dissatisfied with the interface.
2,000 tickets per month
50 agents
The Solution
High transparency in inquiry handling, efficient escalation processes and structured communication – the use of OTRS leads to increased service quality and satisfied employees and customers.
SolutionIT Service Management
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