OTRS is now part of Easyvista. Stronger together!
OTRS is now part of Easyvista. Stronger together!

极速结果快速查询-全国数据记录-官网历史查询结果 Create processes &
workflows with OTRS

that drive teams forward.
Workflows to drive ROI throughout the enterprises. OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. 极速赛车官方网开奖历史查询结果 OTRS software solutions are the perfect choice for companies of any size.
Der neue Gartner® Market Guide 2025 für ITSM-Plattformen
极速赛车168直播数据平台,免费下载记录,记录预测号码一分钟,开奖结果历史,分析大数据,The New Gartner® Market Guide 2025 for ITSM Platforms
OTRS for IT Service Management Support for Support. Support for your IT department with automated, compliant...
than Just Support.
It’s a Solution.
Benefit from OTRS.
for Better Business.
ITSM with OTRS.
to Empower My Team.
OTRS for My ITSM.
All
Service Management
Security Management
Task Management
Asset Management
Technology Management
Knowledge Management
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Let us know, and we’ll set up a trial instance for you. Start now.

极速赛车官网168站:结果75秒赛车直播-168赛事历史查询快速结果 News

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168极速赛车官方开奖记录查询-赛车查询全场过程 一分钟极速赛车168开奖官网开奖记录查询结果 官网查询方法 Success Stories

Aglea is a security consultancy that is specifically focused on helping other businesses with SAP Security and Governance. The company is located in Italy and has customers worldwide.
The challenge
Aglea had been using mailboxes to handle incoming customer requests. This caused compliance concerns, a lack of traceability and operational challenges between agents.
3.000+ tickets per month
34 agents
The solution
Aglea implemented managed OTRS to align with ISO 27001 standards.
The challenge
Continuous improvement is the credo of the SIEVERS-GROUP: support should be more efficient and of a higher quality for customers. It also strives to optimize the services and products provided. In order to be able to control these factors in a targeted manner, the relevant KPIs (key performance indicators) first had to be made visible and measurable.
1.200 tickets per month
90 agents
The solution
This has now been achieved. “With the help of OTRS, we were able to model and implement standardized processes for ticket processing throughout the company,” reports Henrik Kindt. This results in two key advantages: First, thanks to OTRS, it is possible to communicate with customers much more transparently and efficiently. Secondly, by measuring relevant KPIs, the SIEVERS-GROUP is able to monitor its service quality in a targeted manner and improve it immediately if necessary.
With OTRS as our central helpdesk solution, we can respond quickly to inquiries and offer our volunteers a first-class service.
The challenge
The DLRG teams are spread across Germany. They need fast IT service and use a variety of hardware.
2,000 tickets per month
126 agents
The solution
With OTRS as a central software solution, those responsible can improve IT service delivery through excellent organization and quick request processing.
The customization options were important in our decision for OTRS. The price-performance ratio then tipped the scales.
The Challenge
Sales teams did not have a sufficient overview of customer inquiries and processes, sometimes duplicating work.
7000 tickets per month
30 agents
The Solution
OTRS provides an organized overview of all processes and their processing status, and it has noticeably increased efficiency.
Optimally structured communication and efficient support for greater customer and employee satisfaction at ALPHA COM Deutschland GmbH with OTRS
The Challenge
The ITSM solution used until 2017 was technologically insufficient as a support solution. It lacked transparency, led to communication outside the tool, and employees who were dissatisfied with the interface.
2,000 tickets per month
50 agents
The Solution
High transparency in inquiry handling, efficient escalation processes and structured communication – the use of OTRS leads to increased service quality and satisfied employees and customers.
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