Structured communication improves response times
Improve security response times by structuring communication.
OTRS is the heart of your corporate security toolbox, letting you address critical corporate security needs. OTRS organizes incident information into validated processes and automated workflows that are custom-designed for your security organization by OTRS Experts, who are experienced in cyber defense. This ensures a quick reaction time, coupled with reliable prioritization and clearly-assigned responsibilities, putting you and your team in control when attacks strike.
Detect danger and attacks early
Detecting an intrusion early often requires more than one platform. OTRS easily integrates with third-party tools so you can connect detection, analysis and monitoring systems.
Deploy rapid emergency measures
Every second counts during an attack! Automated processes and notifications from OTRS allow you to choose the best response as quickly as possible.
Respond swiftly and precisely
OTRS Automated Security Alert Processing immediately informs critical employees of a security breach and provides step-by-step instructions for dealing with it.
Get accurate documentation and analysis
The OTRS Ticket System documents all incidents and resolution steps taken – an unbeatable advantage. Comprehensive reports allow accurate analysis. Your IT security manager gets a complete overview of what happened.
Key OTRS Features for
rapid incident resolution
Create transparency with automatic notifications
You must inform appropriate staff members, supervisors and institutions of a security incident. The authorities, lawyers and the press may also need to know. Automatic notifications ensure compliance with your corporate security policy.
Protect private communications with OTRS Encryption
OTRS is the only system on the market that provides continuous encryption of all communications – incoming and outgoing e-mails, as well as ticket notifications.
Easily integrate OTRS with IT security tools
OTRS enables real-time collaboration with local and web applications via open web services API. It also interfaces with common SIEM (security information and event management) systems for automated data transfer.
Identify external sources
Don’t waste time on research. Quickly see IP addresses from a WHOIS search, CVE numbers and checksums right in the OTRS Ticket.
Get full, audit-proof documentation
OTRS meets all legal standards for IT security and data protection. All incidents are easily displayed via the OTRS Report Generator.
Discover the flexibility of a scalable security solution
OTRS can be tailored to your specific needs and organization size. Escalation times can be individually set and implemented as needed.
We chose OTRS because it is easy to patch and integrate with other security systems via well documented APIs.Giovanni Mellini, security engineer at ENAV S.p.A.
Complex security processes are easily managed with OTRS
OTRS uses sophisticated templates and bundled workflow functions to automate incident resolution steps. Your cyber defense team is able to focus on what’s most important – eliminating the threat.
Our years of experience with corporate security management best practices mean that OTRS simplifies:
- Creation and adaptation of complex security processes
- Implementation of playbooks and SOPs
- Support for security advisory processes
- Accurate documentation of actions and audit-proofing of reports
- Configuration of individual rules for OLA and SLA-based escalation times
The essential solution for SOCs, CERTs and cyber defense centers, who have particularly stringent requirements.
- Security-verified Consultants
- Exclusive access to the CERT community
First-rate corporate and IT security services
Experienced consultants are at your side
Experience matters. Take advantage of OTRS cyber defense know-how that leverages years of client security project work and comprehensive knowledge of industry best practices. We’re at your side to help you model and respond to security incidents with validated processes and automated workflows, as well as manage system updates for you.
Contact OTRS ExpertsWell-known customers
rely on OTRS
Many of our clients use OTRS to manage critical infrastructure security.
They rely on our software, backed up by our experience and IT security know-how,
to keep their companies protected. In fact, our security platform STORM has emerged from
work with these clients to specifically address the needs of corporate security professionals.
The Italian air traffic control, ENAV, uses OTRS to improve their information security processes and to manage activities of its SOC. It fulfills its mission to protect employees, infrastructure and systems from any unlawful interference that could affect the availability, integrity and confidentiality of information.
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